FAQs - BEE-OMS

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Most Frequently Asked Questions about BEE-OMS

Do I have to buy BEE-HUB to use the sensor?
Yes
Where can I use BEE-OMS?
You can place the sensor on valuable objects, e.g. safe, expensive painting/collections... you can also place it on the windows, so if someone breaks your window, the sensor will trigger an alarm and notify you on your mobile.
How can I set the sensitivity level to generate accurate reports?
BEE-OMS offers 3 sensitivity levels, Low-Medium-High which can detect movement from a knock at the surface of the object to intensive damage or movement to the surface of the object. The examples listed below should give you a better idea about each level
- Low: detects very intensive shakes or damage at the surface of the object, e.g. someone strikes to break your window
- Medium: detects average movement or vibration at the surface of the object, e.g. someone carries and moves your safe or a heavy knock on your window
- High: detects subtle movement or vibration, e.g. someone wearing high heels walking by your safe or gentle knock on your window
Please test the levels to find the best setup for your needs and adjust it. For example if you go on holiday and you don't expect any motion in the house, you can change your sensor sensitivity as high.
Where on the object should I place the sensor?
Please place the sensor in a hidden area, e.g the back of the object, to prevent the intruder to rip it off. If you place the sensor inside of the safe, or places with weak/unstable signals, test it multiple times before you ensure the sensor can function normally.
Why don't I always receive notifications when I carry the object?
The sensor will trigger a notification every 30 seconds to avoid constant notifications regarding to the same movement
Installation
Installation Guidance
Place the main sensor unit to the door or window frame. Make sure the surface is clean and dry. Install the magnet: Stick the magnet on the door or window. Keep the gap between the 2 part < 10mm...
Installation Guidance
Where to use BEE-OMS
Use the sensor to detect vibration or movement of valuable objects, safe, window, tv, valuable painting... and be notified when someone tries to move or break in. Place the sensor as hidden as possible
Pair the sensor with BeeSecure hub
Press the hub ONCE , then long press the sensor button for more than 3s to pair the sensor with hub
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Features
Specifications
Operated by 3V battery (CR2032), included in the package. ZigBee...

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Notification
You will be notified when movement/vibration is detected , battery low (<20%)...



Customized Sensitivity Level
You can set up sensitivity level of your sensor to meet your own meet, low-medium-high

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Troubleshoots
1
My BEE-OMS appears offline for long time , what can I do?
  • Check if the hub is still online. If not , refer the answer of last question;
  • Check the sensor message and if there were recent "Low Battery" reminders, replace your device battery;
  • Test your sensor by open/close your door and window and see if instant status message/notification will be triggered.If not, it indicates that the device is disconnected with hub, follow the steps to pair with the device and hub again.
2
I am not notified when I test moving the object?
  • To avoid repetitive report regarding to the same event, the sensor only report event every 30 seconds
  • If your sensitivity level set as low , the sensor will not report subtle movements like knocking at the objects. Change the sensitivity level
  • Check if your sensor is still online; If not, follow the instructions of above questions
  • Check if your notification is switched on, also ensure you do not have any group which include the sensor, executing scheduled disarm task
3
I lost all historical data from the sensor
If you delete the sensor via the app, you will lose all historical device data and name which were stored at BeeSecure cloud
4
I failed to change the sensitivity level from the app
The process should take no longer than 20 seconds. If it fails, check the network stability and try again
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