FAQs - BEE-HUB

BeeSecure» FAQ » BEE-HUB
If you want to manage your devices remotely, you will have to buy BeeSecure hub separately. The hub establishes the communication between devices and the APP. Make sure you add the hub first before you add other devices.
How many devices can one hub connect to?
Each hub can connect up to 16 devices and can be extended to 32 together with BEE-REPEATER
What is the maximum working range between hub and my other devices?
The average working range between hub and other devices is 20 meters. It depends on the network operation environments. Walls and ceiling can impact the distance
I have multi-floor office/house, and I don't receive push notifications on my mobile?
BEE-REPEATER , in this case , is ideal. It can extend the communication range between the hub and device by double.
I failed to add BEE-HUB from my app , what can I do
Check the hub LED light to identify the failure:
1. If the LED light is not flashing when plugged in : Long press the hub button for more than 3 seconds to reset it. After that the light will blink blue automatically.
2. If the LED light constantly blinks during the whole process of adding the hub :It means the hub does not receive the Wi-Fi configuration via the app, possibly due to the Wi-Fi router failure, please check if the router is switched on
3. If the LED light at last step lights in constant blue, but the app indicates that it failed to add the hub:
It means the Wi-Fi configuration has been sent to the hub , but the app did not receive the confirmation from the hub, please check if the wi-fi network is stable

Installation
Pairing hub with smart devices
After adding the hub, you can select the BeeSecure smart device to be added from device list , and then follow the in-app instructions to add the device

Read Instructions
Add your hub with Android phone
Download BeeSecure App; Power on your hub and follow the in-app instructions for Android phone
Watch Video
Add your hub with iOS phone
Download BeeSecure App; Power on your hub and follow the in-app instructions for iOS phone
Watch Video
Features
Specifications
Base on ZigBee & Wi-Fi protocol; Can connect with 16 (extend to 32 with BEE-REPEATER)....

More->
Remote Setup
Online/Offline Status; View Connected Devices; Rename; Pair with new BeeSecure Devices;....

More->
Delete/Reset
Delete to remove all connected devices and data; Reset to restore to manufacture setting...

More->
LED Status
Push Notification about hub online/office status



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Troubleshoots
1
I connected the hub with power supply, but the LED does not blink in blue. What can I do?
  • Reset the hub by long pressing the button for more than 3s.
  • Release the button, you will see the LED flashes in blue now
2
At step 2, I was asked to switch on my location setting , Why?
For Android users, the system requires the location setting to retrieve the available Wi-Fi list.
3
I failed to connect to the BeeSecure Hotspot at step 3 while adding the hub?
At Step 3, when you click "Setup" , the app will automatically switch to General Setting/Wi-Fi. After you select the BeeSecure-XXX, you need to wait until the status shown that hub is already connected to selected Wi-Fi, this process will take about 30s. Now go back to BeeSecure App, you will see a reminder text "success to connect" above thebutton and the title of the button has been updated to "Next".Then you can proceed to the next step.
4
At step 4, I get error message "No device found", what can I do?
Check your Wi-Fi router settings.Currently we only support Wi-Fi with 2.4G and radio type 802.11 b/g/n, check your Wi-Fi setupthrough:
For Windows -> Device Manager-> Network Adapters;
For Mac: Click Apple Icon at top left corner->System Report->Wi-Fi under Network.
BeeSecure does not support simultaneous dual-band Wi-Fi router or router without password. Wi-Fi password can only use ASCII character, therefore, no Chinese or special character
If your Wi-Fi setup matches, check you have the latest version of BeeSecure App installed.
  • Check if your network connection is stable;
  • After confirm from both above, reset your hub by long press for 3 seconds, and try to add the hub
    again.
5
At step 4, I get error message "No device found", what can I do?
Always update the hub firmware to the latest version. After click update, the hub LED light will flash blue in fast mode , then light in constant blue to indicate update succeed. If you fail to update , try again manually from the hub setting.
Contact Us for Further Help
Feel free to write and call us. We love to help you
+31 (0)708200000
info@beesecure.eu
De Werf 11, 2544EH
The Hague, Netherlands