FAQs - BEE-DWS

BeeSecure» FAQ »BEE-DWS
Do I have to buy BeeSecure Hub to use Door Window Sensor?
Yes. The BeeSecure hub is a core device to establish the communication between other smart devices and the App. Therefore, if you need to view the status of the device or receive live alerts, you need to purchase the hub separately and download the App.
Can I user BeeSecure Movement sensor on a door or window instead of Door and Window Sensor?
Although the movement sensor can detect the movement of the object, it could be too sensitive (depending on your settings). Movement sensor cannot tell whether the door/window is closed or opened but the door and window sensor can.
If someone breaks my window, will I be notified?
The Door and Window Sensor can only detect the open/close status of object. We suggest you to attach a movement sensor, which can detect the movement/vibration of the object.
How do I know if the battery is low?
The BeeSecure App will trigger push alerts when the battery is low.
What if someone rips off my sensor?
Please place your sensor out of easy reach and as high/hidden as possible
Installation
Installation Guidance
Place the main sensor unit to the door or window frame. Make sure the surface is clean and dry. Install the magnet: Stick the magnet on the door or window. Keep the gap between the 2 part < 10mm...
Installation Guidance
Place the sensor as high as possible
To prevent people/kids to rip off the sensor , please place the sensor at door/window as high and hidden as possible
Pair the sensor with the hub
Press the hub ONCE , then long press the sensor button for more than 3s to pair the sensor with hub
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Features
Specifications
Operated by 3V battery (CR2032), included in the package. ZigBee...

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Notification
You will be notified when the door/window is closed/open, battery low (<20%)...



Open/Close Status
You can view if your door/window are closed properly via the app
Troubleshoots
1
My BEE-DWS appears offline for long time , what can I do?
  • Check if the hub is still online. If not , refer the answer of last question;
  • Check the sensor message and if there were recent "Low Battery" reminders, replace your device battery;
  • Test your sensor by open/close your door and window and see if instant status message/notification will be triggered.If not, it indicates that the device is disconnected with hub, follow the steps to pair with the device and hub again.
2
I am not notified when I close/open the door?
  • Check if your sensor is still online; If not, follow the instructions of above questions
  • Check if your notification is switched on, also ensure you do not have any group which include the sensor, executing scheduled disarm task
3
I lost all historical data from the sensor
If you delete the sensor via the app, you will lose all historical device data and name which were stored at BeeSecure cloud
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